FAQ
Frequently Asked Questions (FAQ)
When will my order be shipped?
Orders are usually processed within 1–2 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.
What are the shipping costs?
For orders shipped to Sweden, the shipping cost is €9.95.
For orders shipped to The Netherlands, shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Can I change or cancel my order?
You can request a change or cancellation as long as your order has not yet been processed or shipped. Please contact us as soon as possible at info@byzaya.nl.
How can I return my order?
You can return items within 14 days of receiving your order, provided they are unworn, unused, and in their original condition, including tags and packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
When will I receive my refund after a return?
Once we have received and inspected your return, your refund will be processed within 5–14 business days and issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Can I exchange my order?
At this time, we do not offer direct exchanges. If you would like a different size, color, or item, please return your original order and place a new order through our webshop.
How can I contact you?
You can reach our customer support team through our contact form or by email:
We are happy to help and will get back to you as soon as possible.