Returns
Returns & Refunds
We offer a 14-day return period. This means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With the original tags attached
- In the original packaging (if possible)
How to Request a Return
To initiate a return, please contact our customer support at info@byzayastudio.com within 14 days of receiving your order.
Please include:
- Your order number
- The item(s) you wish to return
Once your request has been approved, we will send you further instructions on how and where to return your item
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless:
- The item arrived damaged
- The item is defective
- You received the wrong product
Refunds
Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order is damaged, defective, or incorrect, contact us as soon as possible at info@byzayastudio.com We will review the issue and work with you to find an appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or color, simply:
- Return the original item.
- Place a new order for your preferred size or color.
Exceptions
The following items cannot be returned:
- Sale items
- Gift cards
Important Information
We reserve the right to refuse returns that do not meet the conditions outlined above.
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order. After notifying us of your decision, you have an additional 14 days to return the item.